美亚的售后服务一直以来都以慷慨著称，无论是退换货还是价格保护，基本上只要提出，都会以最大用户利益为出发点。但是，最近这个原则发生了改变。
最近在美亚买了东西之后发现价格发生了变化，但是还没有收货，考虑到之前的成功案例，遂发信给美亚申请价格保护
但是，这次和以往不同，回复邮件显示，美亚目前已不支持网站商品的价格保护
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Hello Wenjian, We work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments. However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages. To read more about our pricing, go to our Help pages: http://www.amazon.com/gp/help/customer/display.html?nodeId=468502 We hope to see you again soon. We'd appreciate your feedback. Please use the links below to tell us about your experience today. Best regards, Lohit |
不死心，继续联系在线客服
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Initial Question: Hi,I have bought Oral-B Genius Pro 8000 and Gund 2016 Bear Plush at the price of $169.02 and $18.82 on Nov 27, 2016, but now the newest price is $144.48 and $15.26 I have not receive the item yet , I wonder if could have a price match and refund ,thanks a lot! My order number is 108-8300183-9558603 08:41 AM PST Shubham(Amazon): Hello, my name is Shubham. I'm here to help you today. "Thank you for being a valuable customer." 08:42 AM PST Shubham: I need to transfer this chat to our Pricing specialized team, please be online. 08:43 AM PST Varudhini(Amazon): Hello, my name is Varudhini. Please give me a moment to review the previous correspondence. 08:44 AM PST Varudhini: I could see you are referring to the change in the price for the " Oral-B Genius Pro 8000 and Gund 2016 Bear Plush 08:44 AM PST Wenjian Liang: yes 08:45 AM PST Varudhini: I also understand that its quite disappointing to see the difference However as Amazon is a market place hence change in prices and promotions do change. We work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments. 08:46 AM PST Varudhini: Is there anything else I can help you apart from this ? 08:46 AM PST Wenjian Liang: No, Thank you 08:46 AM PST Varudhini: You're welcome. 08:47 AM PST Varudhini: Thank you for contacting Amazon. |
回答依旧和邮件回复内容一模一样，网站商品不支持价格保护
通过在线客服的对话了解到，目前美亚的价格问题已经不属于普通客服管辖范围，而是单独成立了一个Pricing specialized team，而这个Team的主要工作就是拒绝用户的退款申请。
总结
其实取消未到货商品的价格保护是一个非常不符合逻辑的做法，用户完全可以拒收或直接退货然后另外购买价格更低的商品，但是这样明显会增加物流成本。所以并不是很清楚美亚是基于什么原因取消了未收货商品的价格保护机制
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